Office Hours and Further Assistance

Office Hours

Services	Monday to Friday
Counter Service (including public enquiry service) (located on 10/F, High Block, Queensway Government Offices, 66 Queensway, Hong Kong)	8:30 am to 12:30 pm 1:30 pm to 5:45 pm
Shroff (located on 10/F, High Block, Queensway Government Offices, 66 Queensway, Hong Kong)	9:00 am to 12:30 pm 1:30 pm to 4:30 pm
Hotline (attended by service officer)	8:30 am to 5:45 pm
Attestation Service# (available on 10/F, High Block, Queensway Government Offices, 66 Queensway, Hong Kong)	10:00 am to 12:00 noon 2:00 pm to 4:00 pm

You can also obtain our services through the following means outside the above service hours –

use our internet online search service at GovHK for search for records of bankruptcy / individual voluntary arrangement / compulsory winding-up cases;
use our drop-in box placed near the Information Counter at the main entrance of the Queensway Government Offices on the Deck Floor of High Block, Queensway Government Offices, 66 Queensway, Hong Kong for submitting documents*;
phone up our enquiry hotline at 2867 2448 for recorded information (click here (115KB) for the hotline user guide) or visit our website at www.oro.gov.hk for information relating to bankruptcy/compulsory winding-up; and
send your enquiry to us by email at oroadmin@oro.gov.hk or by fax at 3105 1814.

# Quotas allocated for each session will be based on first-come-first-serve basis:

Session Time	No. of Quotas Available/Session
10:00 am to 12:00 noon 2:00 pm to 4:00 pm	25 25

* Maximum size of document allowed: 30cm (width) x 8cm (thickness) x 36cm (length).
No cash should be deposited in the drop-in box.
No acknowledgement receipt will be given.

Enquiries / Complaints

If you want to make enquiries/complaints about our services, you may contact us in the following ways -

By Telephone :	(852) 2867 2448
By Facsimile :	(852) 3105 1814
In Person/Writing :	The Departmental Secretary Official Receiver's Office 10/F-12/F, High Block Queensway Government Offices 66 Queensway, Hong Kong
By Electronic Mail :	oroadmin@oro.gov.hk